Football/Special Events:

• Suite/Club Attendants
• Ticket Attendants
• Lead Support
• Floor Captains

Men's Basketball:

• Ticket Attendants
• Courtside Attendants

All basketball positions are rotating positions, FANgineers^TM are expected to be prepared for either position each game day.

Baseball:

• Suite/Club Attendants
• Ticket Attendants

All baseball positions are rotating positions, FANgineers^TM are expected to be prepared for either position each game day.

Some position duties include, but are not limited to:

• Welcome and greet all premium ticket holders
• Serve as a liaison between donors, caterers, maintenance staff, custodial staff, Hospitality Managers, and Athletic Department personnel
• Preform all pre, during, and post game duties for assigned spaces and maintain a high standard for those spaces
• Identify opportunities to create fun and exciting memories for guests 
• Anticipate guests needs and provide them with a high standard of hospitality: be proactive, empathetic, attentive, and kind
• Be knowledgeable of/familiar with the stadium, GTAH positions, GTAH and GTAA policies and procedures

Any additional expectations for proper service and conduct will be communicated at the time of hire

Specific duties for each role can be found in the FANgineer^TM FAQ's

• Must have a team-first, self-second attitude.   

• Must be able to interact with diverse groups of people in a friendly & approachable manner.  

• Must demonstrate exceptional skills in customer relations, communications and problem-solving. 

• Must have reliable transportation to and from games as complimentary parking cannot be provided. 

• Must be able to stand for long periods of time with limited breaks.  

• Must attend pre-season orientation (FANgineer^TM Academy).  

• Must attend pre-game meetings. Showing up late or not at all will warrant immediate termination.  

• Must wear black pants, close-toed shoes, and issued GTAH polo and name tag while working.  

• Must be willing to assist other team members with post-game duties. 

• Must demonstrate willingness to go above and beyond to ensure a world-class experience for our guests while still exhibiting confidence in upholding pre-set policies in place. 

• Must be able to work all home football games as scheduled, may include some nights and holidays.  

• Must conduct yourself in an appropriate, respectful, and professional manner when communicating with GTAH Manager, GTAH Assistant Manager, GTAH Intern(s), and other team members (via phone calls, e-mails, texts, GroupMe, etc.)