Georgia Tech Athletic Hospitality's (GTAH) FANgineers are an essential part to making gamedays at the Flats come to life by providing a high level of service and helping build memories that will last our premium donros and guests a lifetime. These service-minded individuals serve as goodwill abbassadors to our premium ticket holders in Bobby Dodd Stadium, McCamish Pavillion, and Mac Nease Baseball Park at Russ Chandler Stadium.
About the positions
WHAT ARE THE POSITION DUTIES?
Floor Captain: Floating position, considered to be the primary contact responsible for each level of the stadium. Each Floor Captain provides management experience while assisting with any issues that may arise. Floor Captains are further responsible for monitoring the GTAH staff in their area and will remain in direct contact with the Hospitality Manager, Hospitality Assistant Manager & Hospitality Intern(s). Total Floor Captains: 7
Podium Attendant: Stationary position, located in each premium area of the stadium. Podium Attendants are second-in-command to the Floor Captain, typically receive the most guest questions, and are responsible with documenting all notes throughout the game. Podium Attendants will remain in direct contact with the Hospitality Manager, Hospitality Assistant Manager & Hospitality Intern(s). Total Podium Attendants: 9
Club / Ticket Attendant: Floating position, responsible for tending to the needs of guests in the Club Lounge, Letterwinners Lounge, and/or Tech Terrace. Pre-game responsibilities include validating all club tickets/credentials and answering guest questions. In-game responsibilities include maintaining the premium area by interacting with guests, checking for custodial needs, and monitoring ingress/egress. Club Attendants remain in direct contact with the Floor Captain and Podium Attendant. Total Club Attendants: 10
Suite / Ticket Attendant: Floating position, responsible for monitoring 5-8 suites per game. Pre-game responsibilities include ensuring catering deliveries and set-ups specific to each suite, validating all suite tickets/credentials and answering guest questions. In-game responsibilities include assisting their suite guests with in-suite needs like filling out additional catering orders, cleaning spills or trash, reporting audio/visual and maintenance issues, as well as continuing to monitor suite level ingress/egress. Suite Attendants remain in direct contact with the Floor Captain and Podium Attendant. Total Suite Attendants: 24
Elevator Attendant: Rotating position, responsible for ensuring premium level exclusivity and providing accurate directional information. All Team Members will rotate through 1-hour shifts during the game.
Suite Stocking Attendant (*non-gameday position*): Suite Stocking Attendants assist the GTAH Manager, Assistant Manager & Intern(s) the day before each home game with suite holder appointments and premium area set-up. Shift responsibilities include monitoring access through premium gates during designated suite-stocking times, assisting suite holders with transporting personal items to correct suites, assisting GTAH Manager, Assistant Manager & Intern(s) with ensuring that all suites and club areas are “game ready”, and stocking mini-fridges and/or coolers and/or closets according to specific instructions. Total Suite Stockers: 5 to 8, depending on the game
HOW MANY POSITIONS ARE AVAILABLE?
We will need approximately 50 team members for our football game day operations. Many employees from our 2021-22 team will return this fall, but we still have several spots available for new team members. As football season ends, we will then select 15-20 team members to work through basketball and baseball season as schedules allow.
WHEN WOULD I WORK?
GTAH Team Members are required to work all Georgia Tech home football games (some exceptions allowed).
While there are opportunities for additional hours (ex. 4-6 hours on game-week Fridays during suite stocking & setup), team members will only be required to work on game days. During basketball and baseball season, selected team members will rotate games based on availability.
HOW MANY HOURS WOULD I WORK ON GAME DAY?
This varies from game to game, but you can generally plan to work 8-10 hours each football game. Team Members will be required to arrive at the stadium 2.5 hours before kickoff time and stay up to 2 hours after game completion for postgame duties.
Basketball hours are typically 3-5 hours per game, and Baseball hours can range from 5-8 hours per game.
WHAT IS THE BREAK?
Each team member will have one 30-minute break per football game. You may use this time to watch the game, purchase food from the concession stands or simply find a place to sit down outside of the premium areas. But remember, even on break you will still be wearing your GTAH polo and are expected to always maintain a hospitable attitude with all fans.
HOW DOES THE APPLICATION & HIRING PROCESS WORK?
You will need to submit an application through the Paylocity portal via https://www.gtahonline.com/apply.
If selected for the interview round, you will receive a follow-up email beginning October 1st on a rolling basis to provide your availability for a virtual interview.
If chosen for the team, you will receive an offer letter via email beginning October 1st on a rolling basis with further instructions for the onboarding process (e.g., background check through CHECKr; W-4, I-9 and G-4 forms through Paylocity; direct deposit setup).
Our pre-season orientation (Academy) would not be held until November 5th (for basketball season), but we would provide various team resources to help you prepare for the job.
WHAT DOES FANGINEERTM MEAN?
FANGINEERTM is the general term for our game-day team members. It’s a concept similar to the Imagineers at Disney – meaning we aren’t your average customer service staff; we think bigger and serve better.
WOULD I GET TO WATCH THE GAME?
No, not unless on break. Team Member responsibilities require a high level of service and attentiveness. A dedicated and focused staff is essential to the success operation of all premium areas. Furthermore, our guests notice and appreciate the hard work of the Team Members. Rewarding relationships can be built not just with peers, but also with corporate guests.
WHAT IS THE PAY SCHEDULE?
Pay periods span 14 days, and Team Members are paid bi-weekly (every other Thursday) via direct deposit.
For example, the first pay period of the season will run from October 31 (Monday) to November 13 (Sunday). Since Academy (November 5) falls in that range, you would receive a deposit the following Thursday (November 17).
WHAT IS GEORGIA TECH ATHLETIC HOSPITALITY?
GTAH is a satellite office within REVELXP, a newly formed Teall Capital company that launched in late 2020 following the merger of the Colonnade Group (our legacy company), Tailgate Guys, PRE, Rhino Staffing, and Complex Sports. We (GTAH) are contracted by the Georgia Tech Athletic Association to manage all football, basketball, and baseball premium seating areas during Georgia Tech home games and special events. To learn more about REVELXP and our place within the industry of college athletics, click here.
WHERE ARE WE LOCATED?
Our office is located at Bobby Dodd Stadium in the Edge Building (corner of Techwood Drive and Bobby Dodd Way) off Callaway Plaza near the main Georgia Tech Ticket Office.
WHO WOULD I BE WORKING FOR?
Manager - Day Prescott-Moore
Assistant Manager - Allyson Smith